(800) 292 - 6772

Frequently Asked Questions

Is Leiter's registered with the FDA as a 503B Outsourcing Facility?                 

Yes.

Has Leiter's been inspected by the FDA pursuant to their registration as a 503B Outsourcing Facility?

Yes.

Can Leiter's ship nationwide?

Yes, Leiter's is registered with 46 state boards of pharmacy as an out-of-state provider.

My state board of pharmacy requires patient names. Do I have to order with a patient name?

We abide by the most stringent regulations, including individual state boards of pharmacy when patient names may be required. There are approximately 12 states that require patient names.

How do I place an order?

  • Submit our online order form here (all submissions verified by a Leiter's pharmacist).
  • Fill out an order form and submit via email (pharmacystaff@leiterrx.com) or fax (408-288-8252).
  • Call us at: 800-292-6772
  • Fax in a valid prescription: 408-288-8252

What is the typical turnaround time from order to delivery?

We can ship most popular medications on the day the full order is received. The cutoff for rush shipments is 3PM PST.

I'm on the East Coast. Can I get medication quickly?

Yes, UPS and FedEx pickup at our facility on a daily basis and we can ship overnight for next day delivery.

Does Leiter's take insurance?

No, however, we can provide a Universal Claim Form for the patient to submit to their insurance.

I am looking for a compound, but don't see it on your website.

Please call us with your request. We are happy to check if your compound is something we can make.

What are the prices for shipping services and how long do they take?

Service Fee Duration
Ground $15.00 3-5 Business Days
UPS 3-day $20.00 3 Business Days
UPS Overnight $30.00 Next Day
UPS Overnight on Ice $40.00 Next Day

I have a FedEx Account. Can I use it and is shipping free if I do?

Yes, we provide a FedEx service, but we charge a $15.00 packaging handling fee with third party accounts.

Will my package stay cold long enough?

Yes, we ship all applicable medications on ice and dry ice.